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Results : 1677
Article
Hospitality sector : online intermediaries enter the dynamic pricing market
Price variability is nothing new in the hospitality sector. For almost 30 years, hotels have been using Revenue Management (RM) strategies to optimize their income. In the recent years however, techniques have evolved.
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How Airports Are Building Financial Resilience
Historically, most airport revenue has come from a predictable formula: landing fees, terminal rents, and passenger facility charges tied directly to airline activity.
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How to Automate Customer Interactions
We help you manage and implement processes and tools which automate customer service. Investing in technologies like RPA or a chatbot can drastically improve the service quality while significantly reducing costs.
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How We Build an Engagement and Activation Strategy
We help our clients define a data-driven marketing strategy in order to acquire, convert, and retain customers. To do so, we rely on the best digital marketing practices and identify the most relevant use cases for their objectives and digital maturity.
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How to Build an Omnichannel, Customer-Centric Operating Model
We help transform our client’s internal organization and break down silos in order to put customers’ needs at the core of every decision made, so that the client can strive for differentiating value propositions and seamless customer journeys.
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How GB could learn from the French smart meter (Linky) programme
The GB Smart Meter programme has been in the news recently for the wrong reasons. The National Audit Office has concluded that delivering 53 million smart meters by the end of 2020 is unattainable. The cross-party British Infrastructure Group of Parliamentarians made a similar warning last july.
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How CSR Improves Employee Well-Being and the Bottom Line
Organizations that create Corporate Social Responsibility programs that are meaningful to their employees and aligned with the organization's values can see direct links to achieving business goals.
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How We Define a Content Strategy
We help our clients to structure and improve the reliability of product data which is created and enhanced throughout the graphic chain, in order to lay the foundation for their content strategy
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How to Define a Differentiation Strategy Leveraged by Customer Experience
We help our clients design and implement a unique target customer experience which is aligned with their company’s values and customers’ expectations. We do this by selecting areas of differentiation that provide the most customer value while capitalizing on pre-identified internal strengths.