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Marketing & Customer Experience

In order to meet ever-evolving customer expectations and consumption habits, Sia Partners has developed a comprehensive and proven expertise in the field of customer experience to support executive management, marketing, sales and customer relationship departments.

Optimized Customer Service

We leverage our expertise in customer relationships to create industrialized and personalized customer services, enabled by optimized operating models, in order to alleviate attrition and effectively meet customers’ needs in real time.

Our offers

  • Claim Bot for insurers

    Improve user experience and Claim operator experience in Auto against Auto glass breakages by providing a chatbot to help with the declaration of a broken glass claim

  • How we implement a profitable and qualitative outsourcing strategy

    We help our clients build a cost-effective and qualitative outsourcing strategy in line with their strategic priorities, in order to create an optimized outsourcing model with the appropriate activities and service providers.

  • How We Target Operational Excellence and Hypervision

    We help you optimize your operating model by designing a competency model that responds to the issues highlighted by an augmented prediction model, and with a 360° monitoring of your systems in real time.