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Airlines and Airports

Sia Partners offers its expertise in the airline sector in order to help clients meet major challenges, including growth strategies, customer experience, digital transformation, innovation, operational excellence and sustainable development.

Self Connect bot

Evaluate the opportunity of self-connection offers of airports

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Innovation

We have an in-depth knowledge of the start-up ecosystem and the development capacities of Data Science tools which allows us to help you with innovation issues (roadmap definition, large group / start-up relationship, implementing innovative solutions).

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Self-Connected Bot

With the increasing number of low-cost airlines and the development of OTAs, self-connection is on the rise. Our bot generates all of the possible connections in Lyon airport and evaluates their market potential by comparing them to the top routes available on the market.

Operations (Lean Airports, Security, Safety…)

Aviation players are putting more and more effort into ensuring a positive customer experience. In this context, Sia Partners supports its customers in the implementation of Lean Management. The goal is to meet this challenge by optimizing the use of human and material resources.

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Case Study for a Major Airport

In the context of customer dissatisfaction with baggage delivery waiting times, Sia Partners accompanied a major international airport in the development and implementation of Lean within the operations command center.

Data strategy

Sia Partners has established a proven methodology to support airline players in meeting the challenges of data management. In this context, we can help you define your data management strategy, but also implement the identified projects.

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Case study for a major international airport

In a context where data manipulation is essential to improving customer experience and increasing revenue, Sia Partners supported an international airport in defining their data opening strategy.

Sustainability

Sia Partners helps airlines and airports meet the challenge of the ecological transition. We do this by helping them design and monitor projects which allow them to reconcile economic development, and environmental and societal responsibility.

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Case Study for a Major Regional Airport

We helped a major regional airport in France to define their five-year strategic plan, with a focus on sustainable development, and we continue to monitor actions and key performance indicators for the different governance committees

Customer Experience & Loyalty

Sia Partners supports customers in defining and implementing their customer experience strategies, customer engagement models, streamlining of passenger journeys, and the digitalization of their loyalty programs.

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Case Study for a Major Airline Company

In the context of a complete overhaul, Sia Partners supported a major airline in defining and implementing the digitalization of its loyalty program.

E-commerce and Digital Marketplace

Both airlines and airports strongly need to diversify their sources of income. Sia Partners helps its customers in the air travel industry to define and implement their e-commerce platforms or digital marketplaces.

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Case Study for a Major Airline Company

We helped a major airline to improve customer satisfaction, increase retention rates and reach new prospects. We analyzed customer journeys, deployed a strategy to personalize offers, and set up omni-channel use cases.

Travel Retail

Travel Retail is a key strategic growth driver and serves as a showcase for airports. Sia Partners can accompany you to meet its double challenge: improving the passenger journey from end to end and encouraging clients to consume at the airport.

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Case Study for a Major International Airport

In a context where users expectations make it necessary to adapt infrastructure and develop commercial offers, Sia Partners supported an international airport in considering travel retail information on the passenger journey from beginning to end.