SEC Division of Examinations Releases 2026…
Customer Experience & Loyalty
Sia Partners supports customers in defining and implementing their customer experience strategies, customer engagement models, streamlining of passenger journeys, and the digitalization of their loyalty programs.
In the context of ever-increasing competition in the air travel industry, customer experience plays a major role in the appeal of airlines and airports. The issues covered range from satisfaction and differentiation to operational efficiency. Loyalty programs, already key in air travel industry business models, have an important part to play thanks to the personalization of the customer relationship.
Capabilities
-
Bertrand Le Moigne
Associate Partner, Public Sector and Transportation | Paris
Bertrand is a Partner in our Public and Transportation practices. He leads digital transformation in the Public sector to help ministries, public operators, local authorities accelerate their projects for the benefit of citizens and agents, in all aspects.
- Government
- Supporting Real Estate Departments
- Digital Transformation & Data Valorization
- Mobility & Logistics
- Tourism
-
Philippe Berland
Partner, Transportation, Manufacturing & Retail |Paris
Philippe is an Associate Partner in our Transportation, Manufacturing & Retail practice. He has participated in the development of this practice since 2009. He has over 20 years of experience in the travel industry.
