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Optimized Customer Service

We leverage our expertise in customer relationships to create industrialized and personalized customer services, enabled by optimized operating models, in order to alleviate attrition and effectively meet customers’ needs in real time.

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Chatter Tool bot
Claim bot
How we implement a profitable and qualitative outsourcing strategy
How We Target Operational Excellence and Hypervision

Chatter Tool bot

Customers and Stakeholders discussions analysis tool.

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Claim bot

Improve user experience and Claim operator experience in Auto against Auto glass breakages by providing a chatbot to help with the declaration of a broken glass claim

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How we implement a profitable and qualitative outsourcing strategy

We help our clients build a cost-effective and qualitative outsourcing strategy in line with their strategic priorities, in order to create an optimized outsourcing model with the appropriate activities and service providers.

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How We Target Operational Excellence and Hypervision

We help you optimize your operating model by designing a competency model that responds to the issues highlighted by an augmented prediction model, and with a 360° monitoring of your systems in real time.

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