Marketing & Customer Experience

In order to meet ever-evolving customer expectations and consumption habits, Sia Partners has developed a comprehensive and proven expertise in the field of customer experience to support executive management, marketing, sales and customer relationship departments.

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Our experts

Thomas Graffagnino

Associate Partner, Marketing & Customer Strategy, Luxury & Lifestyle | Paris

Thomas is a Managing Director in our Marketing & Customer Experience practice. He leads ideation and the development of innovative frameworks & solutions for our FMCG customers.

Linkedin Email contact thomas.graffagnino@sia-partners.com
- Marketing & Customer Experience
Charles Denis

Managing Partner, Sia Experience | Paris

Charles is Managing Partner of Sia Experience. He has been working for 15 years on digital transformation projects, particularly for energy companies.

Linkedin Email contact charles.denis@sia-partners.com
- Marketing & Customer Experience
Lauren Bello

Partner, Sia Experience | New York

Lauren Bello is a marketing and customer experience executive with 17 years of experience.

Linkedin Email contact lauren.bello@siaxperience.com
- Marketing & Customer Experience
Raazi Imam

Managing Partner, Head of Sia Experience, NA | Bay Area

Raazi is a digital transformation leader with over 25+ years of management consulting experience who has travelled globally advising executives across a variety of industries including Tech, Fintech, Healthcare, Wireless, Gaming, Ecommerce, and Saas.

Linkedin Email contact raazi@sia-partners.com
- IT Strategy & Digital Transformation
- Marketing & Customer Experience