HR in 2025: Shaping the Future
Marketing & Customer Experience
In order to meet ever-evolving customer expectations and consumption habits, Sia Partners has developed a comprehensive and proven expertise in the field of customer experience to support executive management, marketing, sales and customer relationship departments.
Our expertise
Optimized Customer Service
We leverage our expertise in customer relationships to create industrialized and personalized customer services, enabled by optimized operating models, in order to alleviate attrition and effectively meet customers’ needs in real time.
Our offers
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Generative AI for CRM: Marketing, Sales, Customer Service
Increase the number of customer requests resolved by bots and reduce the workload in your Customer Relations Centers. Automatically design personalized marketing content and sales offers to maximize opportunities and conversion rates.
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Omnichannel telephony and contact center with AI
How do you choose an omnichannel telephony or contact center tool? What innovative, AI-based features do these solutions offer? How can a modern call center tool, integrated with digital channels, improve operational efficiency and customer experience?
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Claim Bot for insurers
Improve user experience and Claim operator experience in Auto against Auto glass breakages by providing a chatbot to help with the declaration of a broken glass claim
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How we implement a profitable and qualitative outsourcing strategy
We help our clients build a cost-effective and qualitative outsourcing strategy in line with their strategic priorities, in order to create an optimized outsourcing model with the appropriate activities and service providers.
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How We Target Operational Excellence and Hypervision
We help you optimize your operating model by designing a competency model that responds to the issues highlighted by an augmented prediction model, and with a 360° monitoring of your systems in real time.
