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In order to meet ever-evolving customer expectations and consumption habits, Sia Partners has developed a comprehensive and proven expertise in the field of customer experience to support executive management, marketing, sales and customer relationship departments.
Optimized Customer Service
We leverage our expertise in customer relationships to create industrialized and personalized customer services, enabled by optimized operating models, in order to alleviate attrition and effectively meet customers’ needs in real time.
Mutually Benefical Sales
We define practical areas of improvement to increase efficiency and commercial performances at each step of the sales cycle through all channels.
Differentiating Customer Experience
We design differentiating and seamless customer experiences that improve customer satisfaction and we transform the operating model of organizations to deliver them.
We capitalize on available data and enrich it in order to design new offers and define marketing strategies that are both augmented and customer centric, and that serve lead management, customer acquisitions, engagement, and retention.
Insights, Analytics and CRM
We transform our clients' "front office" by using the best digital practices, the best tools on the market and AI, to optimize customer strategy and accelerate its execution.
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