Offshore Oil and Gas platforms: Electrification…
Within CIB, client expectations are changing and regulatory pressure is growing. Client onboarding is in need of digitization and collaboration across departments to ensure efficiency and transparency throughout the process.
Client Onboarding can be challenging to improve as it typically spans multiple divisions and includes regional requirements. These are some of the top challenges impacting onboarding processes today:
Deliver better support and servicing
Promote products and services
Secure regulatory compliance
Lower operational costs
Sia Partners has developed experts in a selection of areas to help address these complex needs. Our approach is unique in the following ways:
We designed a Target Operating Model that included process improvements, increased integration across regions and departments, enhanced digitization, and technology advancements to improve client and employee experience in onboarding new accounts.
Process Reinvention through design thinking in the digital framework of a new onboarding platform for the Domestic and International Markets.
Applying the new global Group TOM for Global Banking in all countries, including a review of Roles & Responsibilities between FO, MO, and KYC (with transfer to the MO of tasks today performed by RM) in order to allow RM to focus more on the client.