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The Art of Balancing Buy Now, Pay Later
In this article, we discuss how Buy Now, Pay Later (BNPL) firms will…
7 minutes read
The Era of Agentic Commerce: A Strategic…
Payments Operations
We reshape processes to optimize the FO-to-BO chain, improve efficiency and secure operations. Our expertise in process automatization, by AI / Gen AI implementation, allows us to improve both fraud prevention and treatment, reduce costs and answer regulatory requirements.
Target Operating Model
- Assess, design, develop and implement Target Operating Models at all levels of the organization including processes, people, systems and product
- Design Governance, define roles and responsibilities
Process Re-engineering
- Map processes, identify bricks to automatize, provide AI/RPA solutions to be built or ready to plug in, follow up post-integration
- Optimize internal processes and ensure better end-to-end operational performance (Customer Support, Operations, Front-to-Back, Frauds, Continuous improvement)
Compliance & Regulations
- Processes re-design and transformation
- Assess processes and organization to meet regulatory requirements (PSD2, claims, …)
Frauds Prevention
- Assess, develop, and implement strategies to reduce fraud
- Implement remediation recommendation
- Develop advanced and tailored AI / Gen AI solutions and Data Visualisation to improve fraud detection and prevention models
Change Management
- Provide training to the organisations, deliver training materials, support the TOJ activities and conduct the change
- Design and implement communication plans
Our Solutions
Frauds in Payments
The rapid rise of digital payments, fueled by factors such as the growing preference for remote transactions and the global shift towards cashless economies, has transformed the payments landscape. As electronic payments become the preferred method of payment for both retailers and consumers, it is essential to address the pressing issue of payment fraud.
Our approach aims to:
- Address Payments Fraud for Retailers and E-Merchants
- Address Payments Fraud for Issuers and Banks
- Combat Payments Fraud with AI
- Definition of the Target Operating Model for Contact Center and Operations
- Transformation of Payments BO & MO
- Set-up of continuous improvement model: SLA, KPI, dashboards
- Business Process Re-engineering on payments operations (checks, cards, transfers, …)
- Set up of Help Desk and Contact center
- Definition of Service Model
- Training Operations and Back Office teams
- Incident Management Optimization
Contact us for more information today!
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Sara Trevisanato
Managing Director | Milan, Italy
Sara is the Managing Director in the Banking practice and Leader of the Global Payments Team. She has extensive international experience in Retail Banking and Cash Management, supporting clients in their digital transformation journey, from the design to the go-to-market of innovative solutions.
