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Results : 1676

Article

Virtual Advice: A Call Center Based Approach to Managed Accounts

Is your firm on board the Virtual Financial Advisor train? New technologies and changing customer preferences have created opportunities for a new approach to wealth management.

Article

VIRTUAL BANKING - OVERVIEW OF THE CURRENT LANDSCAPE

HKMA has issued a revised guideline in February 2018 on Authorization of Virtual Banks, setting out principles that the HKMA will consider when authorizing virtual banks to conduct business in Hong Kong.

Offer

Voice of Customer (VOC)

We help our clients industrialize the process of measuring their customer satisfaction, as well as helping them identify and implement the resulting corrective actions, by deploying a data collection, enrichment, and interpretation strategy.

Offer

Vulnerability Management

Vulnerability Management allows organisations to establish vulnerability management processes, governance, capabilities, tools and associated expertise. Our goal is to enable organisations to identify, manage and resolve problems with the various stakeholders involved in a timely manner.

Offer

Wargaming

Inspired by the military and aiming at organisations’ executives, Crisis Management Wargaming offers an immersive, interactive and dynamic experience. Its objective is to strengthen the decision-making cells’ collaboration and cohesion, but also improve their decision-making ability.

Article

Watch-outs' to consider before setting up an Innovation Hub

We are regularly asked about innovation hubs, either from an advisory perspective in improving an existing capability, or for help in constructing a complete blueprint from scratch. Here, we focus on step-change innovation.

Expertise

Water Management

The Water Management Team focuses on topics related to developing new strategies and driving operational improvement for water and wastewater utilities. We combine our industry expertise with transformation and data science capability to deploy tailored solutions for our customers.

Offer

Water poverty and efficiency

With the rising cost of living, customers are struggling to afford water and energy bills. Through our partner ecosystem approach, we work with water companies to design and develop inclusive service offerings aimed at providing support and interventions that reduce bills and water consumption.

Article

UK water social contract: Social and business value

Water company executives will currently be scratching their heads trying to figure out how they can best deliver on their AMP7 business plans considering the massive cost challenge set by Ofwat.

Expertise

Wealth Management

We support Private Banks and Wealth Managers as they face a major evolution in their business. Digital capabilities, regulatory constraints and an emerging generation of clients are deeply transforming the way they attract and retain customers.