Sustainability Management: From ambition to impact
Publications
Articles, research and insights.
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Research and Report 2 minutes read
Conversational & Generative AI in the Financial Services Contact Center
Discover how Conversational and Generative AI are reshaping the financial services landscape. Get insights into tailoring AI solutions for your organization's unique needs.
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Article 3 minutes read
Non-Life Insurance Customer Journey benchmark 2023​
The digital revolution has become a cornerstone of the insurance industry.
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Article 9 minutes read
The Age of Postal Transformation
From managing the decline of existing businesses to rebooting and investing in growth opportunities.
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Article 9 minutes read
Evolution of Interest Rates for Banks in Belgium and the Netherlands
Date of Analysis: 1st January 2021 until 30th September 2023
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Research and Report 2 minutes read
A Practical Guide to PPAs
Take a step into the world of Power Purchase Agreements.
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Article 5 minutes read
T+1 Accelerated Settlement: Impact on Client Behavior
On February 9th, 2022, the SEC proposed to shorten the current two-day trade settlement cycle to a one-day trade settlement cycle (T+1). This change will come into effect in the US on May 28th, 2024. It is critical for firms to make operational enhancements to meet the demands of T+1 settlement.