Account Manager

Job description

The Account Manager supports and works closely with Relationship- and Account Directors to help ensure on time, on budget, high-quality traditional and digital projects for our Fortune 500 client accounts and projects, always focusing on client satisfaction.

Skills and Criteria:

—    Excellent communicator and collaborator

—    Excellent ability to work with clients and teams in a “can-do” mentality

—    Articulate, professional and confident client presence

—    Ability to work in a highly entrepreneurial environment; thrive in a deadline-driven environment

—    Show initiative and the ability to self-manage

—    Be detail-oriented, well organized, smart and resourceful

—    Proficient in Microsoft Office, Smartsheet and have a working knowledge of project management platforms

—    Ability to work in Macintosh OS-X operating system environment

Responsibilities:

—    Support the development and maintenance of client relationships and projects; support a same-day turnaround to client requests

—    Develop overall project timelines and maintain regular status reports for distribution to clients and team for projects

—    Flag requests that may be out of scope and require a change order and discuss best approach with Head of Client Services

—    Proof all work – traditional and digital – before releasing it to the client

—    Help to schedule and facilitate the flow of information in all project phases, ensuring that milestones such as client approvals and Addison proposal objectives are met and recorded

—    Facilitate the preparation of project meetings and conference calls with agendas, client-facing recaps, conference rooms, meals, transportation, travel and accommodations, follow up within 24 hours with project meeting notes and clear and concise next steps

—    Help to facilitate team planning to ensure that interdisciplinary team members share appropriate information and tools

—    Keep senior project leads informed of project status, needs and potential scope creep

—    Traffic multiple jobs through design, proofreading, quality assurance, production and delivery and provide a final review of all work you manage prior to release

—    Help to facilitate client-side billing

—    Schedule and participate in project debriefs and lessons learned

—    Assist in content development of proposals for new business requests, as appropriate