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Manager - Consumer & Retail Banking Digital Products (FSI)

New York or Charlotte, NYC or CLT, États-Unis

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Company description

Sia Partners is a unique management consulting firm composed of 850+ passionate consultants who drive business changes among our customers. Through unparalleled industry expertise, we deliver superior value and tangible results to our clients in over 21 sectors and service teams.

Financial institutions has drastically changed over the last decade and further evolutions are yet to come. Regulatory constraints have driven most of these transformations, but the disruptive revolution is much more complex and cannot be limited to the latter. Business models must be adapted within each business line and operating models must take into account industrial partnership, outsourcing or strategic alliances. Sia Partners assists its clients in coping with these transformations in order to improve their competitive advantages, flexibility productivity and profitability: strategic deployment, financial performance, business process optimization, digitalization, risk and regulatory adherence.

Thanks to Sia Partners’ international footprint, the Financial Services practice is strategically located in all major financial and energy hubs (New York, Charlotte, UK, Europe, and Asia Pacific) and our integrated model allows teams from different countries to easily partner, when appropriate.

Strategy & Management Consulting 

Sia’s Strategy & Management Consulting global footprint and expertise in more than 40 sectors and services allow us to enhance our clients' businesses worldwide. We guide their projects and initiatives in strategy, business transformation, IT & digital strategy.    

Our Financial Services Business Unit partners with Retail & Institutional Broker/Dealers, Retail & Institutional Banks, Regulators, Clearing Houses, Depositories, Custodians, Wealth & Asset Managers and Insurance companies to support the design of business strategies and the execution of business transformation and regulatory initiatives. Our approach emphasizes collaboration across our core financial services domains, ensuring that clients benefit from holistic solutions. By addressing interconnected challenges, we help organizations achieve their goals and drive sustainable growth.

Job description

As a Manager supporting our Consumer & Retail Banking practice, specializing in digital transformation. This role will lead client engagements focused on designing, building, and scaling digital banking experiences across channels (mobile, web, and embedded finance). 

The ideal candidate combines strong product management capabilities with consulting experience and deep knowledge of retail banking (e.g., deposits, lending, payments, customer experience). You will work with leading financial institutions to transform their digital offerings, enhance customer engagement, and support growth of client accounts. 

Responsibilities 

In this role, you are expected to: 

  • Demonstrate Digital Banking Product & Service Expertise: Bring strong working knowledge of digital banking products and capabilities within consumer and retail banking, including mobile and online banking, digital account opening, deposits, payments, cards, lending, customer servicing, authentication, fraud prevention, disputes, alerts, notifications, and self-service journeys. 

  • Apply Knowledge of Consumer Banking Products & Operations: Understand how digital banking supports core consumer banking products and operations, including checking and savings, debit and credit cards, bill pay, ACH, wires, complaints, disputes, transaction monitoring, and customer support. 

  • Translate Product & Technology Concepts into Business Solutions: Explain digital banking product, technology, and operational concepts in a clear and practical way for business, product, operations, technology, risk, compliance, and customer experience stakeholders. 

  • Assess Integration with the Broader Banking Ecosystem: Identify how digital banking capabilities connect with core banking systems, payment rails, , CRM, contact center tools, fraud and identity platforms, data and reporting environments, controls, and legacy technology infrastructure. 

  • Navigate Regulatory, Risk & Control Considerations: Understand the regulatory and control environment surrounding digital banking, including custody, recordkeeping, compliance, operational risk, third-party risk, data privacy, resiliency, and governance expectations.  

  • Shape Client Solutions & Delivery Approaches: Support clients in defining digital banking product strategies, use cases, business cases, implementation roadmaps, vendor or platform considerations (e.g., Alkami, Bakebase, nCino, Terafina, Fiserv, Plaid, FIS, etc.), pilot design, testing approaches, and adoption plans. 

  • Support Business Development: Support management with expansion of client opportunities through account knowledge, cross-selling, proposal development, commercial discussions, and relationship building across new and existing clients. 

  • Coach & Develop Teams: Supervise, mentor, and evaluate consultants and managers, set clear goals, provide feedback, address team challenges, and contribute to recruiting and capability-building efforts. 

  • Contribute to Firm Leadership: Share knowledge and best practices, support internal initiatives, represent Sia externally, and serve as a role model for consultants through professionalism, ownership, and leadership by example. 

Qualifications

These qualifications are intended to reflect what may help a candidate succeed as an Manager at Sia. We recognize that candidates may not meet every qualification listed, and we encourage you to apply if you are excited about the role, eager to learn, and believe you can contribute to our teams and clients. 

  • Education: Bachelor’s degree in Finance, Business or Engineering or a related field; master’s degree preferred.  

  • Relevant Experience: 7+ years of relevant work experience in management consulting or industry in Consumer/Retail Banking or relevant roles in Financial Services, including Payments, Cards, Lending, Customer Servicing, and Deposits. 

  • Direct, working knowledge of digital banking products, services, and vendor solutions, with experience applying that knowledge across consumer banking customer journeys, operations, risk, compliance, technology, and servicing functions. 

  • Strong understanding of the digital banking technology ecosystem, including leading solution providers such as Alkami, Backbase, nCino, Terafina, Fiserv, Plaid, FIS, and related vendors across digital banking platforms, core banking, origination, data connectivity, and customer engagement. 

  • Sales & Business Development: Proven ability to support new business opportunities by identifying client needs, developing relationships, shaping consulting solutions, and converting opportunities into sold work through proposal development and communication. 

  • Consulting Skillset: Strong communication skills, analytical thinking, attention to detail, ownership, teamwork, intellectual curiosity, and a willingness to learn in a fast-paced, client-facing environment.  

  • Location and Travel: Based in or near the New York or Charlotte with the ability to commute to client sites within the metro area as required and occasional travel across US and Canada.  

  • Work Authorization: Eligible to work in the United States without current or future sponsorship requirements.  

Additional information

Compensation & Benefits 

  • Healthcare coverage that includes medical, dental, vision and life insurance policies
  • Generous time off 
  • Parental leave paid at 100% of base pay for all new parents regardless of gender 
  • Building Healthy Families Program
  • 9 Company Holidays + 1 Floating Holiday 
  • 401(k) Plan - 4% matching on day 1
  • College save-up plan & college loan repayment plan
  • Monthly cell phone stipend 
  • Commuter Benefits 
  • Gym Reimbursement through firm medical plan

Our Commitment To Diversity

Diversity, equity, inclusion, and belonging (DEIB) are part of Sias’ DNA. Thanks to our expertise in several sectors and our international growth, our teams include a variety of experiences and cultures. We’re confident that promoting DEIB creates an environment in which everyone can reach their full potential.

Our global network, DEIB@Sia Partners, brings together our people worldwide to facilitate local and global progress, focused on the following areas:

  • Gender equality (global Gender Equality Index score of 93/100 for 2023)
  • LGBTQ+
  • Race & Ethnicity
  • Working Parents
  • Disabilities

All your information will be kept confidential according to EEO guidelines. 

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.  

We do not use artificial intelligence to screen or make decisions about candidates. Limited AI tools may be used for administrative or operational purposes in the recruitment process.

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs. 

I'm interested