2020 CCAR Resubmission
Leveraging on AI to optimize point of sales customer experience !
The customer experience is a competitiveness lever in an increasingly competitive ecosystems threatened by more and more disruptions. Measuring customer expectations and satisfaction, comparing with local and global competitors, detecting weak signals and optimizing locations are crucial issues for companies.
Datascience enables to analyze an unlimited number of customer online reviews. Thanks to NLP and sentiment analysis, the causes of satisfaction and dissatisfaction can be isolated and analyzed and their evolution over time can be monitored.
Our Deep Review bot capitalizes on online customer reviews, enabling live evaluation and comparison of points of interest at different levels:
Natural langage processing
If you wish to learn more about this bot, use the link bellow to access a demo !
To learn more about Heka and its ecosystem