Deep Review

The customer experience is a competitiveness lever in an increasingly competitive ecosystems threatened by more and more disruptions. Measuring customer expectations and satisfaction, comparing with local and global competitors, detecting weak signals and optimizing locations are crucial issues for companies. 

Datascience enables to analyze an unlimited number of customer online reviews. Thanks to NLP and sentiment analysis, the causes of satisfaction and dissatisfaction can be isolated and analyzed and their evolution over time can be monitored.

Our Deep Review bot capitalizes on online customer reviews, enabling live evaluation and comparison of points of interest at different levels:

Scrapping 

• Collection of Google reviews (text, rating, etc.) and metadata (e.g. agency location) 
• Collection of business-related data (SIRENE) and socio-demographic data
• Collection of affiliated data (e.g. location of the agency) 

Natural langage processing 

• Semantic analysis allows the detection of intentions (themes, sub-themes...)
• Feelings analysis allows to evaluate the polarity as well as its intensity

Data visualisation 

• Production of indicators that can be applied to different networks and geographical perimeters
• Development of visuals aligned with business uses 

If you wish to learn more about this Deep Review, use the link bellow to access a demo !