Control Room of the Future
Publications
Articles, research and insights.
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Research and Report 3 minutes read
Wine & Spirits Supply Chain
The Path to Traceability and Transparency.
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Research and Report 2 minutes read
Service Optimization in Luxury Organizations
Interested in learning more about how to strategize and deliver a world-class service model? Discover a curated solution geared towards improving the customer experience of any luxury brand.
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Research and Report 2 minutes read
Sia Partners 2024 Sustainability Customer Journey Benchmark
How digital customers feel connected to brands that prioritize more than just profit.
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Article 10 minutes read
Top 2023 Cosmetic Trends
After the economic slowdown of the early 2020s, the cosmetics industry was back on top in 2023.
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Article 11 minutes read
Gen-Z in Asia
A challenging demographic for the cosmetics industry.
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Article 9 minutes read
E-commerce Delivery: Improving Customer Experience
Providing outstanding delivery experiences is imperative for retailers. They must therefore redefine their marketing mix according to customer segmentation.