Claims Management Trends: Why Claims Are Becoming…
Publications
Articles, research and insights.
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Article 4 minutes read
Claims Management Trends: Why Claims Are Becoming a Strategic Differentiator
Claims management in 2025–2026 is shifting from a back-office function to a strategic differentiator for insurers. Driven by rising customer expectations, AI at scale, climate and cyber risks, and ESG pressures, it is redefining efficiency, experience, and growth. It is reshaping the insurance value
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Article 2 minutes read
Modernizing SAR Review: Improving Investigative Value Through AI-Enabled Quality Assessment
As regulatory expectations shift toward intelligence-driven reporting, financial institutions must focus on the quality, clarity, and investigative value of each SAR. Discover how AI can help strengthen narratives, improve consistency, and enhance reporting effectiveness.
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Article 3 minutes read
Circular Economy in Transport: Rethinking Assets, Operations & Value Chains
Explore how circular economy is reshaping transport systems in Europe, highlighting key levers in design, operations, and end-of-life, with strategic insights for mobility stakeholders.
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Research and Report 4 minutes read
The Challenges of Tomorrow's Compliance
In a fragmented regulatory landscape driven by rising technologies and ever-growing demands, compliance is shifting in scale. Once a risk management function, it is becoming a strategic lever for trust, performance, and organizational resilience.
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Article 8 minutes read
The Future of Luxury Tourism in the GCC: Meeting the Needs of Tomorrow’s Traveller
The GCC luxury tourism market is performing well, but three pressures are reshaping the competitive landscape. Our foresight analysis identifies where each market stands and what it would take to strengthen their position.
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Research and Report 2 minutes read
The Next-Gen Hospitality Compass: A blueprint for the future of hotel classification
As the experience economy reshapes travel, the Next-Gen Hospitality Compass provides a six-dimension framework to help regulators, hoteliers, tourism boards, and industry stakeholders redefine and assess hotel quality for modern hospitality.