Sia Partners’ 2024 Non-life digital customer…
A global study on the present state of B2B Operating Business Leasing in the Benelux, France, the UK&I, North America and Australia, and an insight into upcoming trends.
The growing demand for enhanced digital connectivity drives transformations in the rapidly changing car leasing industry. As the industry adapts swiftly, the emphasis is on providing customer-centric, full-service solutions. Emerging trends like the rise of new technologies heightened customer expectations, and the influx of tech-savvy entrants are reshaping the market. Sia Partners aims to lead the way, helping clients shape this new industry paradigm.
Sia Partners’ Car Lease benchmark first edition provides an in-depth look at the B2B operating car lease digital customer journey, assessing various aspects like features, user experience, pricing, and product options.
Sia Partners’ 2024 Car Lease Benchmark first edition assessed the performance of 79 providers operating car lease digital customer journey in 10 countries across the Benelux, France, UK&I, North America and Australia. The providers in the scope of the study were assessed on more than 60 criteria in 4 scoring streams: functionalities (FX), user experience (UX), ESG offer and App availability.
The Benchmark methodology, based on the 4 scoring streams, follows an objective and transparent scoring method. The primary scoring streams include:
In this benchmark first edition, leading Dutch platforms stand out while the rest of the market shows significant disparities in functionalities and user experience.
Car leasing top performers distinguish themselves with complete end-to-end digital offering services including simulation tools and tailoring options, while the remainder provides a more limited digital customer journey.
Despite the Dutch outstanding performance as Digital Leaders, Belgium claims the #1 position with LeasePlan.
Below are some key takeaways on how the providers performed and the overall areas for improvement:
Sia Partners' benchmark serves as a valuable guide and offers insights into the market for financial institutions’ digital services and platforms. At Sia Partners, we support our clients in their journey throughout the whole process, from identifying opportunities and developing digital strategies to the implementation and integration of new technologies.