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Improving “User” Experience

Building a fresh relationship with the service user is imperative in the ever-changing dynamic of the public sector.

Joining the digital revolution and meeting growing expectations means that executives need to renew their processes and tools, and adapt their organizational structure, in order to provide personalized recommendations. They can also offer immediate referrals, reinforce the accessibility of their services and simplify their approach, all whilst improving the quality of their services (notably: processing times).

 

Improving your customer relationship for local authorities

To galvanise your customer relationships, Sia Partners has constructed a flash-offer at a low price. There are two variations according to your needs:

 

Identify the processes and procedures to be improved in priority

  • A targeted survey with happydemics (gathering user opinions) allows us to identify which processes have the most room for improvement in terms of satisfaction rate, and which we thus need to prioritise.
  • An examination phase allows us to better understand the current situation, and to create a model for user journeys and the main business processes associated with them. 
  • We highlight pain points and areas for improvement in the context of an experiential approach which includes agents and a panel of users.
  • We then present you with our recommendations to improve user satisfaction in the scope of our approach. 

 

The scope of priorities that need improving necessitates further clarification

  • During our intervetion, we will work with you to recommend the scope of approaches / processes to be analysed. 
  • An examination phase allows us to better understand the current situation, and to create a model for user journeys and the main business processes associated with them. 
  • We highlight pain points and areas for improvement in the context of an experiential approach which includes agents, thanks to a study by happydemics which targets the users who are affected by these processes
  • We then present you with our recommendations to improve user satisfaction in the scope of our approach. 

happydemics simplifies and automates the roll out of marketing studies with a technology that offers specific targeting (location, age etc) by publishing the questionnaires within digital media channels that are consulted daily by most people.