The CPO of Tomorrow
Publications
Articles, research and insights.
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Article 6 minutes read
IA and RPA Saga: Smart Solutions in Banking Customer Services
As part of the work around Artificial Intelligence (AI) and Robotic Process Automation (RPA) in retail banking, Sia Partners offers a saga of three articles offering thematic zooms on banking processes affected by AI and RPA: customer service, regulatory and pre-sales.
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Article 1 minute read
Leveraging Data Science to Foster Cross-Selling
The very ambition of a bancassurance partnership is to deepen customer engagement, through an extended client reach and to create additional cross-selling opportunities.
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Article 7 minutes read
Blockchain: integrate CSR into the value of final products
Can we imagine a virtuous economic paradigm in which social and environmental externalities are integrated into the value of the final product ?
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Article 16 minutes read
Fraud detection in the Insurance sector
Insurers are not immune to the increase in cases of fraud observed in all sectors of the economy. Faced with increasingly imaginative policyholders to create fraud scenarios and the emergence of organised fraud, insurers must equip themselves to fight this scourge. This dossier aims to explain the c
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Article 4 minutes read
Interpretable Machine Learning
How to understand Machine Learning models and make them more human interpretable ?
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Article 11 minutes read
How AI is empowering actors in the football industry
The world we live in is becoming more complex. Information technology makes it possible to generate an unprecedented amount of data. The challenge today is to know how to benefit from it and the actors of the football industry have understood that.