AI-Run Government Service Design

Governments are rethinking how they design public services, with the ambition of making them simple for citizens and visitors and increasingly run by AI agents. When every entity uses a different approach to service design, consistency and speed are hard to achieve.

A Middle Eastern government wanted every citizen and tourist service to be effortless by design. Its services were outdated and did not fit the government's ambition to 'agentize' 50% of all government services.

The government needed to:

• Replace the different approaches used by each entity with one common way to design government services.
• Modernize outdated services in line with its ambition to agentize 50% of all government services.
• Make the approach repeatable across all government entities.

Sia implemented a government service design AI solution:

• Playbook: co-creating a best-in-class government service design playbook.
• AI solution: building an AI solution that ran the design exercise end to end.
• Roll-out: rolling the solution out to all government entities.

The government gained a repeatable, AI-run design model:

• The lead time to develop government services was reduced from weeks to hours.
• The playbook began rolling out to all government entities.
• Quarterly three-day AI training cohorts and a scalable setup for new use cases.

By combining service design expertise and AI, Sia helps governments deliver public services that are effortless by design.