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Design

Sia Partners

Senior Service Designer

294 Rue Saint-Paul Ouest, H2Y 2A3 Montréal, Canada

Description de l'entreprise

Sia Partners is a next-generation management consulting firm and pioneer of Consulting 4.0. We offer a unique blend of AI and design capabilities, augmenting traditional consulting to deliver superior value to our clients. With 2,400 consultants in 18 countries and expertise in more than 30 sectors and services, we optimize client projects worldwide. Through our Consulting for Good approach, we strive for next-level impact by developing innovative CSR solutions for our clients, making sustainability a lever for profitable transformation.  

​​nod-A is the collaborative design agency of Sia Partners. We bring user-centric thinking to our projects.

We combine the strength of the collective intelligence and design approaches to understand problems, help ideas emerge and prototype them while keeping the user at the heart of our reflections. Our proven approaches are used to accelerate projects and foster a more innovative and collaborative work culture. 

Description du poste

nod-A is the collaborative design agency of the Sia Partners group. We bring user-centered and collaborative design methodologies and the principles of makestorming to our clients. Our proven approach helps accelerate projects, create shared visions and foster a more innovative and user-centric work culture among our clients. With an international presence and nearly 2,000 consultants, Sia Partners is a young company focused on the future and driven by the desire to help its clients build desirable experiences.

We are looking for a profile capable of understanding the (often complex) problems of large companies and public institutions (in Quebec, Canada or the United States) and of being creative and a significant contributor to the solutions we propose in order to create or improve, in an innovative way, strategies, products, services or internal processes. This position demands the ability to analyse and understand the needs and strategic objectives of our clients, to manage a project from A to Z and to produce a real impact through concrete and operational actions.

We are looking for someone curious, resourceful, and experienced, who shows common sense and involvement in their work.

Your mission with existing customers and new customers will be to:

  • Understand client expectations and be proactive in offering solutions

  • Analyse data of various kinds (qualitative, quantitative, observations, etc.) to bring out insights and a deeper knowledge of users and their needs

  • Communicate to clients through personas and journeys the needs, motivations, and pain points of users

  • Help clients identify internal consumer and process improvement opportunities

  • Create deliverables (journeys, blueprints, flows, and processes) that enable customers to better allocate their resources (human, process, and technology) to serve the desired user experience

  • Contribute to proposals for collaborative approaches for our customers. Identify the steps, sessions, and activities to propose, as well as the deliverables to co-create. Identify and create the inputs necessary for the success of co-creation workshops

  • Facilitate workshops, and possibly manage a team of facilitators

  • Design experimentation protocols that allow clients to test hypotheses and prototypes

  • Manage a project: handle deadlines budget and resource allocation for a multi-disciplinary team

  • Work as an integrated team with business consultants from Sia Partners with sectorial or functional experience complementary to those of nod-A

  • Support our clients on long-term projects related to the transformation of their external services or of their organisational culture

  • Participate in the permanent innovation process of Sia Partners, build and formalise new offers within working groups

  • Participate in publicising nod-A by taking part in communication campaigns and writing content with high added-value

  • Mentor junior consultants to help them improve their skillset

  • Be proactive on the commercial development of nod-A, create a very good relationship with clients, understand market needs, design commercial proposals, push commercial offers to clients and respond to calls for proposals

Your contacts will mainly be made up of large private and institutional accounts.

Compétences

Strengths

  • Excellent oral and written communication: you must be able to explain complex ideas or principles in a way that everyone understands

  • High autonomy and ability to manage times, schedules and workloads

  • A strong interest in new ways of working, organisational transformation, and change management

  • Strong empathy and ability to listen to users but also customers and stakeholders of a project

  • Leadership temperament (internal, team, client , investor)

  • Excellent ability to work in a team

  • A strategic view of projects while paying attention to details

Pre-requisites

  • Completely bilingual French English (you will be required to work on projects in the rest of Canada and in the USA )

  • A first successful experience in consulting or in an agency

  • At least 5 to 10 years of significant experience in service design, consumer experience, or UX design. You must be able to demonstrate the impact of your work on users and on an organization

  • Experience in a regulated or complex environment such as finance, health, public service, or in a technology or logistics environment

  • Proof of impactful application of CX best practices on a project. Proof of your continuous interest in learning and staying up to date on state of the art practices in the domain.

  • Ability to model and express complex information in a simple way (services, processes, data, interfaces)

  • Knowledge of user research, quantitative and qualitative, and experience using and integrating user research in the design of products or services

  • Familiar with a variety of frameworks and methodologies and ability to tailor them to the client’s needs

  • Experience in designing and planning collaborative workshops  

  • Facilitation with various audiences (from blue collar workers to management committees)

  • Fluency with ppt and excel

  • Knowledge of Miro, Mural and other online collaborative tools or design software (Sketch, Figma) desirable

  • Able to demonstrate an intervention on all phases of a project from user to implementation      

  • Able to demonstrate an intervention in all phases of a project from user research to testing

Informations complémentaires

Position based in Montreal (Vieux Port). Square-Victoria metro station.

For more information on Makestorming, we invite you to visit our website: https://bit.ly/2qRKayr

Wish to join a motivating professional environment where your coworkers share your values of  quality of results and customer satisfaction? Join us !

Nod-A is an equal opportunity employer. All aspects of employment, including hiring, promotion,remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.