Senior Relationship Manager

Description du poste

he Account Manager/Relationship Manager supports and works closely with Relationship and Account Directors to help ensure on-time, on-budget, high-quality traditional and digital projects for our Fortune 500 client accounts and projects, always focusing on client satisfaction.

The Account Manager reports to the Head of Client Services.

Skills and Criteria

• You have superior organization and presentation skills; can manage creative, developers, QA, and clients
• Excellent communicator and collaborator
• Excellent ability to work with clients and teams in a “can-do” mentality
• Articulate, professional, and confident client presence
• Ability to work in a highly entrepreneurial environment; thrive in a deadline-driven environment
• Show initiative and the ability to self-manage
• Be detail-oriented, well-organized, smart, and resourceful
• Superior project management skills - experience using process tools such as basecamp, Jira, Trello, and GitHub.
• Ability to work in Macintosh OS-X operating system environment

Responsibilities

• Support projects of medium-high complexity
• Work with the lead engineer to onboard developers, deliver products and trouble shoot issues as they arise
• Manage project schedules, resourcing plans, wireframes and requirements documentation, QA ticketing and delivery
• Support the development and maintenance of client relationships and projects; support a sameday turnaround to client requests
• Develop overall project timelines and maintain regular status reports for distribution to clients and team for projects
• Flag requests that may be out of scope and require a change order and discuss best approach with Head of Client Services
• Help to schedule and facilitate the flow of information in all project phases, ensuring that milestones such as client approvals and Addison proposal objectives are met and recorded
• Facilitate the preparation of project meetings and conference calls with agendas, client-facing recaps, conference rooms, meals, transportation, travel and accommodations, follow up within 24 hours with project meeting notes and clear and concise next steps
• Help to facilitate team planning to ensure that interdisciplinary team members share appropriate information and tools
• Traffic multiple jobs through design, proofreading, quality assurance, production and delivery – always proving your own proofing fresh set of eyes on traditional and digital work
• Help to facilitate client-side billing
• Schedule and participate in project debriefs and lessons learned
• Assist in content development of proposals for new business requests, as appropriate
• Maintain and submit accurate weekly timesheets