Artificial Intelligence & RPA
Process optimization is a cornerstone of performance continuous improvement for companies. New functions, such as process owners and new methodologies like Lean, are now widespread; these techniques already deliver great results, as seen by the growing deployment of global shared services.
And yet, for a few years now, we have been witnessing a revolution: the robot.
After invading factories, robots are taking their place in our daily lives and in companies through various forms: artificial intelligence, automation of repetitive tasks, assistance and decision-making, etc. Beyond the technological breakthrough, robotization is a societal revolution that transforms industry and agriculture, among other white collar jobs.
Sia Partners has developed a global offer to help clients with the impacts of their RPA, by:
- structuring their transformation roadmap and business plan by using benchmarks and expertise collected from many sectors: banking, energy and utilities, information and technology, industry;
- choosing their technology partners on the basis of continuous market studies, allowing Sia Partners to independently recommend the most adapted and the most updated solutions;
- managing transformation projects in a pragmatic way, to initiate a Proof Of Concept on selected processes, to anticipate adoption drivers such as robust HR & Change management strategy.
How can Sia Partners help?
Enhance Customer Experience with a chatbot.
In order to offer a level of service that meets the new standards of the digital customer experience, customer services must exploit the possibilities offered by the Humanized Web, Smart Automation, and Artificial Intelligence to enrich customer relationship channels.Sia Partners has delivered, for a portal with high traffic, the implementation of Humanized Web tools applied to digital channels: chat, web call back, social networks, instant messaging.
Improve Call Center process with Voice Biometrics
In order to improve existing processes, reduce call processing time and improve customer experience, call centers need to automate a number of processes. Sia Partners assisted its client, a global leader in the banking industry, in defining the requirements, processes, and procedures for implementing voice biometrics for client authentification.
Optimize processes – Reuse of client information
The pre-filling of the client registration forms is key to improving the customer experience. Sia Partners helps banks to decrease the lead time to onboard clients while reducing the back office’s manual activities. Thanks to its strong expertise in the KYC process, Sia Partners supported an important bank in reviewing the on-boarding process and enhancing the customer satisfaction with the help of a robotics solution.